{"id":8601,"date":"2023-07-28T00:00:00","date_gmt":"2023-07-27T22:00:00","guid":{"rendered":"https:\/\/www.cabinet-magar.fr\/actualites\/transport-aerien-un-plan-pour-ameliorer-la-qualite-de-service\/"},"modified":"2023-07-28T00:00:00","modified_gmt":"2023-07-27T22:00:00","slug":"transport-aerien-un-plan-pour-ameliorer-la-qualite-de-service","status":"publish","type":"post","link":"https:\/\/www.cabinet-magar.fr\/de\/actualites\/transport-aerien-un-plan-pour-ameliorer-la-qualite-de-service\/","title":{"rendered":"Transport a\u00e9rien : un plan pour am\u00e9liorer la qualit\u00e9 de service !"},"content":{"rendered":"<p>Le Gouvernement a d\u00e9voil\u00e9 un plan destin\u00e9 \u00e0 am\u00e9liorer la qualit\u00e9 de service dans le transport a\u00e9rien. Il comporte 21 actions qui seront prochainement mises en \u0153uvre. Lesquelles ?<\/p>\n<h2>21 actions pour faire d\u00e9coller la qualit\u00e9 de service dans le transport a\u00e9rien !<\/h2>\n<p>Le plan du Gouvernement pour am\u00e9liorer la qualit\u00e9 de service dans le transport a\u00e9rien comporte 21 mesures, regroup\u00e9es en 8 axes.<\/p>\n<p>L\u2019axe 1 comporte les mesures suivantes :<\/p>\n<ul>\n<li>mise en place d\u2019un indicateur sur les retards de vols ;<\/li>\n<li>mise en place d\u2019indicateurs et collecte de donn\u00e9es sur les droits des passagers ;<\/li>\n<li>instauration d\u2019un groupe local de suivi de la qualit\u00e9 de service sur chacun des 10 premiers a\u00e9roports fran\u00e7ais en terme de trafic.<\/li>\n<\/ul>\n<p>L\u2019axe 2 vise \u00e0 minimiser les retards et annulations de vols :<\/p>\n<ul>\n<li>renforcement de la mobilisation de tout le secteur pour la pr\u00e9paration des saisons hivernales et estivales ;<\/li>\n<li>facilitation de la gestion du trafic aux heures de pointe ;<\/li>\n<li>acc\u00e9l\u00e9ration du d\u00e9ploiement du dispositif de prise de d\u00e9cision collective Airport CDM sur les plateformes fran\u00e7aises ;<\/li>\n<li>am\u00e9lioration de l\u2019accessibilit\u00e9 aux plateformes a\u00e9roportuaires.<\/li>\n<\/ul>\n<p>L\u2019axe 3 pr\u00e9voit, quant \u00e0 lui, de :<\/p>\n<ul>\n<li>renforcer l\u2019accompagnement des passagers en a\u00e9rogare ;<\/li>\n<li>pr\u00e9parer la gestion op\u00e9rationnelle du trafic et des passagers attendus lors de la Coupe du monde de rugby et des Jeux olympiques et paralympiques 2024.<\/li>\n<\/ul>\n<p>L\u2019axe 4 comporte 4 mesures pour am\u00e9liorer la protection des passagers, \u00e0 savoir :<\/p>\n<ul>\n<li>mener des campagnes de communication sur les droits des passagers a\u00e9riens ;<\/li>\n<li>am\u00e9liorer les d\u00e9lais de traitement, de remboursement et d\u2019indemnisation des usagers ;<\/li>\n<li>renforcer, en lien avec la DGCCRF, les actions de contr\u00f4le de l\u2019application des droits des passagers ;<\/li>\n<li>renforcer les actions de soutien au droit des personnes handicap\u00e9es ou \u00e0 mobilit\u00e9 r\u00e9duite dans le transport a\u00e9rien.<\/li>\n<\/ul>\n<p>L\u2019identification des d\u00e9faillances op\u00e9rationnelles conduisant \u00e0 ce que le passager ne retrouve pas son bagage \u00e0 l\u2019arriv\u00e9e, ainsi que l\u2019identification des solutions et processus facilitant la tra\u00e7abilit\u00e9 et la r\u00e9cup\u00e9ration rapide du bagage perdu par le passager sont les 2 mesures de l\u2019axe 5.<\/p>\n<p>En ce qui concerne l\u2019axe 6, il pr\u00e9voit :<\/p>\n<ul>\n<li>d\u2019am\u00e9liorer la fluidit\u00e9 du parcours passager dans son ensemble ;<\/li>\n<li>de r\u00e9duire les d\u00e9lais d\u2019attente aux fronti\u00e8res ;<\/li>\n<li>d\u2019am\u00e9liorer la fluidit\u00e9 des processus de s\u00fbret\u00e9 par le d\u00e9ploiement de nouvelles technologies.<\/li>\n<\/ul>\n<p>L\u2019axe 7 entend poursuivre et acc\u00e9l\u00e9rer la modernisation des syst\u00e8mes de navigation a\u00e9rienne en France, conform\u00e9ment au sch\u00e9ma directeur europ\u00e9en Sesar visant \u00e0 minimiser les retards et les \u00e9missions de CO2.<\/p>\n<p>Enfin, l\u2019axe 8 pr\u00e9voit de rationaliser le dispositif d\u2019habilitation des agents de s\u00fbret\u00e9 a\u00e9roportuaire. Il vise aussi \u00e0 mieux coordonner les actions en partenariat public-priv\u00e9 pour r\u00e9pondre au besoin de main d\u2019\u0153uvre dans les m\u00e9tiers de l\u2019a\u00e9rien.<\/p>\n<div>Sources :  <\/p>\n<ul>\n<li><a href=\"https:\/\/presse.economie.gouv.fr\/17072023-plan-pour-une-meilleure-qualite-de-service-dans-le-transport-aerien\/\" rel=\"noopener\" target=\"_blank\">Actualit\u00e9 du minist\u00e8re de l\u2019\u00c9conomie du 17 juillet 2023 : \u00ab Plan pour une meilleure qualit\u00e9 de service dans le transport a\u00e9rien \u00bb<\/a><\/li>\n<\/ul>\n<\/div>\n<p><a href=\"https:\/\/www.weblex.fr\/weblex-actualite\/transport-aerien-un-plan-pour-ameliorer-la-qualite-de-service\" target=\"_blank\" rel=\"noopener\">Transport a\u00e9rien : un plan pour am\u00e9liorer la qualit\u00e9 de service !<\/a> &#8211; \u00a9 Copyright WebLex<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.weblex.fr\/sites\/default\/files\/actualites\/images\/avionservice.jpg\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le Gouvernement a d\u00e9voil\u00e9 un plan destin\u00e9 \u00e0 am\u00e9liorer la qualit\u00e9 de service dans le transport a\u00e9rien. Il comporte 21 actions qui seront prochainement mises en \u0153uvre. Lesquelles ?<\/p>\n","protected":false},"author":0,"featured_media":8602,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,7],"tags":[],"class_list":["post-8601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-juridique","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Transport a\u00e9rien : un plan pour am\u00e9liorer la qualit\u00e9 de service ! - Cabinet Magar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cabinet-magar.fr\/actualites\/transport-aerien-un-plan-pour-ameliorer-la-qualite-de-service\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transport a\u00e9rien : un plan pour am\u00e9liorer la qualit\u00e9 de service ! - Cabinet Magar\" \/>\n<meta property=\"og:description\" content=\"Le Gouvernement a d\u00e9voil\u00e9 un plan destin\u00e9 \u00e0 am\u00e9liorer la qualit\u00e9 de service dans le transport a\u00e9rien. 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