{"id":8272,"date":"2023-06-15T00:00:00","date_gmt":"2023-06-14T22:00:00","guid":{"rendered":"https:\/\/www.cabinet-magar.fr\/actualites\/residences-services-seniors-informations-des-consommateurs-a-ameliorer\/"},"modified":"2023-06-15T00:00:00","modified_gmt":"2023-06-14T22:00:00","slug":"residences-services-seniors-informations-des-consommateurs-a-ameliorer","status":"publish","type":"post","link":"https:\/\/www.cabinet-magar.fr\/de\/actualites\/residences-services-seniors-informations-des-consommateurs-a-ameliorer\/","title":{"rendered":"R\u00e9sidences services s\u00e9niors : informations des consommateurs \u00e0 am\u00e9liorer\u2026"},"content":{"rendered":"<p>Les r\u00e9sidences services s\u00e9niors (RSS) sont des logements individuels permettant aux personnes ayant encore de l\u2019autonomie de vivre de mani\u00e8re ind\u00e9pendante. En plein essor, g\u00e9r\u00e9es par des structures priv\u00e9es ou associatives, les RSS ont \u00e9t\u00e9 contr\u00f4l\u00e9es par la DGCCRF dans le cadre de ses investigations sur les solutions d\u2019habitation pour les s\u00e9niors. Quels sont les r\u00e9sultats ?<\/p>\n<h2>R\u00e9sidences services s\u00e9niors : de mauvaises informations sur les prestations<\/h2>\n<p>Les r\u00e9sidences services s\u00e9niors (RSS) sont des logements privatifs pour les personnes autonomes, mais ne pouvant plus vivre seules. Il s\u2019agit de l\u2019une des solutions possibles de prise en charge des seniors.<\/p>\n<p>Chaque personne y a son logement priv\u00e9 et ind\u00e9pendant, tout en b\u00e9n\u00e9ficiant d\u2019un environnement plus s\u00e9curisant et avec des services collectifs, comme des prestations de m\u00e9nage, de restauration ou d\u2019animations.<\/p>\n<p>Cette formule \u00e9tant de plus en plus recherch\u00e9e, la DGCCRF a men\u00e9 des contr\u00f4les sur diff\u00e9rents RSS avec un r\u00e9sultat\u2026mitig\u00e9\u2026<\/p>\n<p>40 % des r\u00e9sidences et si\u00e8ges des groupes contr\u00f4l\u00e9s \u00e9tait en infraction sur l\u2019information donn\u00e9e aux consommateurs, en particulier sur 3 th\u00e8mes :<\/p>\n<ul>\n<li>la nature et la qualit\u00e9 des prestations propos\u00e9es ;<\/li>\n<li>le b\u00e9n\u00e9fice du cr\u00e9dit d\u2019imp\u00f4t sur les prestations de services \u00e0 la personne (SAP) ;<\/li>\n<li>les informations contractuelles.<\/li>\n<\/ul>\n<p>Les prestations propos\u00e9es<\/p>\n<p>Les RSS peuvent proposer :<\/p>\n<ul>\n<li>des services collectifs comme la conciergerie, la restauration, la vid\u00e9osurveillance ;<\/li>\n<li>des services individuels, comme le m\u00e9nage ou la t\u00e9l\u00e9assistance.<\/li>\n<\/ul>\n<p>Les RSS peuvent \u00e9galement \u00eatre autoris\u00e9es par le Conseil d\u00e9partemental \u00e0 d\u00e9livrer des services d\u2019aide et d\u2019accompagnement \u00e0 domicile.<\/p>\n<p>Probl\u00e8me : certaines RSS ont tendance \u00e0 entretenir le flou sur ces prestations, voire \u00e0 en faire une pr\u00e9sentation trompeuse. Par exemple, des r\u00e9sidences peuvent se pr\u00e9senter, \u00e0 tort, comme un \u00e9tablissement m\u00e9dicalis\u00e9, avec un professionnel de sant\u00e9 pr\u00e9sent.<\/p>\n<p>Cr\u00e9dit d\u2019imp\u00f4t sur les prestations de services \u00e0 la personne (SAP)<\/p>\n<p>De m\u00eame, de mani\u00e8re mensong\u00e8re, certaines RSS mettent en avant la possibilit\u00e9 d\u2019obtenir le cr\u00e9dit d\u2019imp\u00f4t sur les prestations de SAP, tout en sachant que les conditions requises pour en b\u00e9n\u00e9ficier ne seront pas r\u00e9unies.<\/p>\n<p>Le contrat<\/p>\n<p>La DGCCRF a constat\u00e9 que les contrats n\u2019\u00e9taient pas toujours clairs sur :<\/p>\n<ul>\n<li>les prestations : quelles sont celles disponibles ? collectives ? individuelles ?<\/li>\n<li>les prix, qui diff\u00e8rent parfois selon les supports ou qui sont pr\u00e9sent\u00e9s avant d\u00e9duction d\u2019avantages fiscaux ;<\/li>\n<li>les informations pr\u00e9contractuelles sp\u00e9cifiques obligatoires pour les prestations ;<\/li>\n<li>la pr\u00e9sence de clauses illicites ou abusives.<\/li>\n<\/ul>\n<p>Notez que la plupart des \u00e9tablissements rappel\u00e9s \u00e0 l\u2019ordre se sont imm\u00e9diatement mis en conformit\u00e9 avec la r\u00e8glementation.<\/p>\n<div>Sources :  <\/p>\n<ul>\n<li><a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\/prestations-des-residences-services-seniors-40-des-etablissements-controles-par-la-dgccrf-0\" rel=\"noopener\" target=\"_blank\">R\u00e9sultat d\u2019enqu\u00eate de la DGCCRF du 12 juin 2023 : \u00ab Prestations des r\u00e9sidences services s\u00e9niors : 40 % des \u00e9tablissements contr\u00f4l\u00e9s par la DGCCRF informent mal les consommateurs \u00bb<\/a><\/li>\n<\/ul>\n<\/div>\n<p><a href=\"https:\/\/www.weblex.fr\/weblex-actualite\/residences-services-seniors-informations-des-consommateurs-a-ameliorer\" target=\"_blank\" rel=\"noopener\">R\u00e9sidences services s\u00e9niors : informations des consommateurs \u00e0 am\u00e9liorer\u2026<\/a> &#8211; \u00a9 Copyright WebLex<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.weblex.fr\/sites\/default\/files\/actualites\/images\/contratsigneparsenior.jpg\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les r\u00e9sidences services s\u00e9niors (RSS) sont des logements individuels permettant aux personnes ayant encore de l\u2019autonomie de vivre de mani\u00e8re ind\u00e9pendante. En plein essor, g\u00e9r\u00e9es par des structures priv\u00e9es ou associatives, les RSS ont \u00e9t\u00e9 contr\u00f4l\u00e9es par la DGCCRF dans le cadre de ses investigations sur les solutions d\u2019habitation pour les s\u00e9niors. Quels sont les r\u00e9sultats ?<\/p>\n","protected":false},"author":0,"featured_media":8273,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,7],"tags":[],"class_list":["post-8272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-juridique","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9sidences services s\u00e9niors : informations des consommateurs \u00e0 am\u00e9liorer\u2026 - Cabinet Magar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cabinet-magar.fr\/actualites\/residences-services-seniors-informations-des-consommateurs-a-ameliorer\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9sidences services s\u00e9niors : informations des consommateurs \u00e0 am\u00e9liorer\u2026 - Cabinet Magar\" \/>\n<meta property=\"og:description\" content=\"Les r\u00e9sidences services s\u00e9niors (RSS) sont des logements individuels permettant aux personnes ayant encore de l\u2019autonomie de vivre de mani\u00e8re ind\u00e9pendante. En plein essor, g\u00e9r\u00e9es par des structures priv\u00e9es ou associatives, les RSS ont \u00e9t\u00e9 contr\u00f4l\u00e9es par la DGCCRF dans le cadre de ses investigations sur les solutions d\u2019habitation pour les s\u00e9niors. 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