{"id":6664,"date":"2022-10-06T05:48:00","date_gmt":"2022-10-06T03:48:00","guid":{"rendered":"https:\/\/www.cabinet-magar.fr\/actualites\/banques-et-assurances-des-reclamations-a-traiter-plus-rapidement\/"},"modified":"2022-10-06T05:48:00","modified_gmt":"2022-10-06T03:48:00","slug":"banques-et-assurances-des-reclamations-a-traiter-plus-rapidement","status":"publish","type":"post","link":"https:\/\/www.cabinet-magar.fr\/de\/actualites\/banques-et-assurances-des-reclamations-a-traiter-plus-rapidement\/","title":{"rendered":"Banques et assurances : des r\u00e9clamations \u00e0 traiter plus rapidement"},"content":{"rendered":"<p >L\u2019Autorit\u00e9 de contr\u00f4le prudentiel et de r\u00e9solution (ACPR) a \u00e9mis de nouvelles recommandations \u00e0 destination des assurances et des banques quant aux d\u00e9lais de traitement des r\u00e9clamations. Objectif affich\u00e9 : diminuer les d\u00e9lais de r\u00e9ponse\u2026<\/p>\n<div>\n<h2>Banques et assurances : de nouvelles recommandations de l\u2019ACPR<\/h2>\n<p>L\u2019ACPR (Autorit\u00e9 de contr\u00f4le prudentiel et de r\u00e9solution) a \u00e9mis des recommandations \u00e0 destination des banques et des assurances pour les inciter \u00e0 mettre en place une organisation simple et efficace permettant d\u2019apporter aux clients une r\u00e9ponse claire et motiv\u00e9e, le plus rapidement possible, \u00e0 leurs r\u00e9clamations.<\/p>\n<p>Cette r\u00e9ponse doit \u00eatre faite dans un d\u00e9lai n\u2019exc\u00e9dant pas 2 mois, y compris lorsque le traitement des r\u00e9clamations a \u00e9t\u00e9 d\u00e9l\u00e9gu\u00e9 \u00e0 un prestataire.<\/p>\n<p>Par ailleurs, les collaborateurs en relation avec la client\u00e8le ou susceptibles de recevoir des r\u00e9clamations doivent :<\/p>\n<ul>\n<li>\u00eatre form\u00e9s \u00e0 l\u2019identification des r\u00e9clamations et \u00e0 leur dispositif de traitement ;<\/li>\n<li>pouvoir \u00e0 tout moment se r\u00e9f\u00e9rer \u00e0 un support d\u2019aide \u00e0 l\u2019identification et \u00e0 l\u2019orientation des r\u00e9clamations adapt\u00e9 aux activit\u00e9s du professionnel et \u00e0 la typologie des m\u00e9contentements exprim\u00e9s.<\/li>\n<\/ul>\n<p>Vous pouvez consulter l\u2019int\u00e9gralit\u00e9 de ces recommandations, qui seront effectives d\u00e8s le 31 d\u00e9cembre 2022, <a href=\"https:\/\/acpr.banque-france.fr\/communique-de-presse\/traitement-des-reclamations-lacpr-recommande-de-nouvelles-bonnes-pratiques-0\" target=\"_blank\" rel=\"noopener\">ici<\/a>.<\/p>\n<p><span style=\"text-decoration: underline;\">Source<\/span> : Communiqu\u00e9 de presse de l\u2019Autorit\u00e9 de contr\u00f4le prudentiel et de r\u00e9solution du 17 mai 2022 :\u00ab Traitement des r\u00e9clamations : l\u2019ACPR recommande de nouvelles bonnes pratiques \u00bb<\/p>\n<p><a title=\"Banques et assurances : des r\u00e9clamations \u00e0 traiter plus rapidement\" href=\"https:\/\/www.weblex.fr\/weblex-actualite\/banques-et-assurances-des-reclamations-a-traiter-plus-rapidement\" rel=\"nofollow noopener\" target=\"_blank\">Banques et assurances : des r\u00e9clamations \u00e0 traiter plus rapidement<\/a> \u00a9 Copyright WebLex &#8211; 2022<\/p>\n<\/div>\n<p><img src='https:\/\/www.weblex.fr\/images\/flux_actus\/banqueclient.jpg'><\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019Autorit\u00e9 de contr\u00f4le prudentiel et de r\u00e9solution (ACPR) a \u00e9mis de nouvelles recommandations \u00e0 destination des assurances et des banques quant aux d\u00e9lais de traitement des r\u00e9clamations. Objectif affich\u00e9 : diminuer les d\u00e9lais de r\u00e9ponse\u2026<\/p>\n","protected":false},"author":0,"featured_media":6665,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,7],"tags":[],"class_list":["post-6664","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-juridique","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Banques et assurances : des r\u00e9clamations \u00e0 traiter plus rapidement - Cabinet Magar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cabinet-magar.fr\/actualites\/banques-et-assurances-des-reclamations-a-traiter-plus-rapidement\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Banques et assurances : des r\u00e9clamations \u00e0 traiter plus rapidement - Cabinet Magar\" \/>\n<meta property=\"og:description\" content=\"L\u2019Autorit\u00e9 de contr\u00f4le prudentiel et de r\u00e9solution (ACPR) a \u00e9mis de nouvelles recommandations \u00e0 destination des assurances et des banques quant aux d\u00e9lais de traitement des r\u00e9clamations. 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