{"id":5977,"date":"2022-02-11T05:45:00","date_gmt":"2022-02-11T04:45:00","guid":{"rendered":"https:\/\/www.cabinet-magar.fr\/actualites\/gestion-commerciale-et-gestion-des-impayes-attention-au-rgpd\/"},"modified":"2022-02-11T05:45:00","modified_gmt":"2022-02-11T04:45:00","slug":"gestion-commerciale-et-gestion-des-impayes-attention-au-rgpd","status":"publish","type":"post","link":"https:\/\/www.cabinet-magar.fr\/de\/actualites\/gestion-commerciale-et-gestion-des-impayes-attention-au-rgpd\/","title":{"rendered":"Gestion commerciale et gestion des impay\u00e9s : attention au RGPD !"},"content":{"rendered":"<p >La CNIL publie 2 r\u00e9f\u00e9rentiels pour accompagner les organismes priv\u00e9s ou publics dans leur mise en conformit\u00e9 avec le RGPD dans le cadre de leurs activit\u00e9s de gestion commerciale et de gestion des impay\u00e9s\u2026 Que pr\u00e9voient-ils ?<\/p>\n<div>\n<h2>2 nouveaux r\u00e9f\u00e9rentiels pour accompagner les entreprises<\/h2>\n<p>Pour accompagner les organismes priv\u00e9s ou publics dans leur mise en conformit\u00e9 avec le R\u00e8glement g\u00e9n\u00e9ral sur la protection des donn\u00e9es (RGPD) dans le cadre de leurs activit\u00e9s de gestion commerciale et de gestion des impay\u00e9s, la Commission nationale de l\u2019informatique et des libert\u00e9s (CNIL) vient de publier 2 nouveaux r\u00e9f\u00e9rentiels.<\/p>\n<ul>\n<li><strong>Concernant les activit\u00e9s de gestion commerciale<\/strong><\/li>\n<\/ul>\n<p>Pour mener \u00e0 bien leurs activit\u00e9s commerciales, les organismes collectent les donn\u00e9es personnelles de leurs clients ou prospects \u00e0 de nombreuses reprises, notamment dans le cadre de :<\/p>\n<ul>\n<li>la gestion de leurs contrats (commande, livraison, r\u00e9alisation du service ou fourniture du bien, etc.) ;<\/li>\n<li>la gestion de leur programme de fid\u00e9lit\u00e9 ;<\/li>\n<li>le suivi de la relation client ;<\/li>\n<li>la r\u00e9alisation d\u2019actions de prospection commerciale ;<\/li>\n<li>la gestion des avis sur les produits.<\/li>\n<\/ul>\n<p>Cette collecte de donn\u00e9es \u00e9tant bien s\u00fbr soumise au respect du RGPD, cela implique que les organismes mettent tout en place pour garantir aux personnes concern\u00e9es une v\u00e9ritable protection de leurs donn\u00e9es.<\/p>\n<p>Le r\u00e9f\u00e9rentiel publi\u00e9 par la CNIL a donc pour objectif de les accompagner dans cette d\u00e9marche. Si celui-ci n\u2019a pas de caract\u00e8re contraignant, il regroupe toutefois de nombreux conseils et pr\u00e9cise notamment les r\u00e8gles \u00e0 respecter concernant :<\/p>\n<ul>\n<li>les dur\u00e9es de conservation, qui peuvent varier en fonction des donn\u00e9es concern\u00e9es ;<\/li>\n<li>le traitement de donn\u00e9es dites sensibles telles que les donn\u00e9es sur les origines raciales, l\u2019orientation sexuelle, etc. ;<\/li>\n<li>l\u2019encadrement des op\u00e9rations de transmissions de donn\u00e9es \u00e0 des tiers dans le cadre d\u2019op\u00e9rations de prospection commerciale.<\/li>\n<\/ul>\n<p>Vous pouvez retrouver ce r\u00e9f\u00e9rentiel <a href=\"https:\/\/www.cnil.fr\/sites\/default\/files\/atoms\/files\/referentiel_traitements-donnees-caractere-personnel_gestion-activites-commerciales.pdf\" target=\"_blank\" rel=\"noopener\">ici<\/a>.<\/p>\n<ul>\n<li><strong>Concernant les activit\u00e9s de gestion des impay\u00e9s<\/strong><\/li>\n<\/ul>\n<p>Le r\u00e9f\u00e9rentiel relatif aux traitements de donn\u00e9es personnelles r\u00e9alis\u00e9s pour la gestion des impay\u00e9s dans une transaction commerciale, concerne les impay\u00e9s av\u00e9r\u00e9s et les cr\u00e9ances de sommes d\u2019argent.<\/p>\n<p>Il a pour objectif d\u2019encadrer les collectes de donn\u00e9es personnelles destin\u00e9es \u00e0 \u00e9viter toute transaction future avec les personnes \u00e0 l\u2019origine d\u2019un impay\u00e9 gr\u00e2ce \u00e0 leur identification et leur recensement.<\/p>\n<p>Il pr\u00e9voit notamment que dans le cadre de ces traitements de donn\u00e9es, les organismes sont tenus :<\/p>\n<ul>\n<li>\u00e0 une obligation d\u2019information des personnes concern\u00e9es ;<\/li>\n<li>de conserver les donn\u00e9es pendant une dur\u00e9e limit\u00e9e : 48h \u00e0 compter de la r\u00e9gularisation ou, \u00e0 d\u00e9faut, 5 ans \u00e0 compter de l\u2019impay\u00e9.<\/li>\n<\/ul>\n<p>Notez \u00e9galement que ce r\u00e9f\u00e9rentiel ne concerne pas les traitements de donn\u00e9es personnelles mis en place par certains \u00e9tablissements tels que les organismes de gestion et de recouvrement de cr\u00e9ances, les \u00e9tablissements bancaires, etc.<\/p>\n<p>Vous pouvez consulter ce r\u00e9f\u00e9rentiel <a href=\"https:\/\/www.cnil.fr\/sites\/default\/files\/atoms\/files\/referentiel_traitements-donnees-caractere-personnel_gestion-impayes_transaction_commerciale.pdf\" target=\"_blank\" rel=\"noopener\">ici<\/a>.<\/p>\n<p><span style=\"text-decoration: underline;\">Source<\/span> : Actualit\u00e9s du site de la CNIL du 3 f\u00e9vrier 2022<\/p>\n<p><a title=\"Gestion commerciale et gestion des impay\u00e9s : attention au RGPD !\" href=\"https:\/\/www.weblex.fr\/weblex-actualite\/gestion-commerciale-et-gestion-des-impayes-attention-au-rgpd\" rel=\"nofollow noopener\" target=\"_blank\">Gestion commerciale et gestion des impay\u00e9s : attention au RGPD ! <\/a>\u00a9 Copyright WebLex &#8211; 2022<\/p>\n<\/div>\n<p><img src='https:\/\/www.weblex.fr\/images\/flux_actus\/RGPD2021.jpg'><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La CNIL publie 2 r\u00e9f\u00e9rentiels pour accompagner les organismes priv\u00e9s ou publics dans leur mise en conformit\u00e9 avec le RGPD dans le cadre de leurs activit\u00e9s de gestion commerciale et de gestion des impay\u00e9s\u2026 Que pr\u00e9voient-ils ?<\/p>\n","protected":false},"author":0,"featured_media":5978,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,7],"tags":[],"class_list":["post-5977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-juridique","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestion commerciale et gestion des impay\u00e9s : attention au RGPD ! 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