{"id":492,"date":"2021-02-26T05:45:00","date_gmt":"2021-02-26T04:45:00","guid":{"rendered":"https:\/\/www.cabinet-magar.fr\/rgpd-et-chatbots-quand-les-robots-respectent-les-regles\/"},"modified":"2021-04-03T03:00:19","modified_gmt":"2021-04-03T01:00:19","slug":"rgpd-et-chatbots-quand-les-robots-respectent-les-regles","status":"publish","type":"post","link":"https:\/\/www.cabinet-magar.fr\/de\/actualites\/rgpd-et-chatbots-quand-les-robots-respectent-les-regles\/","title":{"rendered":"RGPD et Chatbots : quand les robots respectent les r\u00e8gles !"},"content":{"rendered":"<p >Pour assister les internautes, de nombreux sites web mettent en place des Chatbots pour r\u00e9pondre automatiquement aux questions fr\u00e9quemment pos\u00e9es. La commission nationale de l\u2019informatique et des libert\u00e9s (CNIL) pr\u00e9cise les r\u00e8gles \u00e0 respecter en mati\u00e8re de protection des donn\u00e9s\u2026<\/p>\n<div>\n<h2>RGPD : Chatbots et protection des donn\u00e9es personnelles<\/h2>\n<p>Les Chatbots, aussi appel\u00e9s agents conversationnels, sont des syst\u00e8mes de dialogue disponibles sur un site internet et permettent aux utilisateurs de poser des questions \u00e0 un programme automatique.<\/p>\n<p>Pour qu\u2019ils puissent fonctionner correctement, certaines donn\u00e9es personnelles peuvent \u00eatre r\u00e9colt\u00e9es par ces dispositifs, imposant donc une conformit\u00e9 au r\u00e8glement g\u00e9n\u00e9ral sur la protection des donn\u00e9es (RGPD), m\u00eame si leur acc\u00e8s ne n\u00e9cessite pas d\u2019inscription.<\/p>\n<p>En plus des dispositions g\u00e9n\u00e9rales, des pr\u00e9cautions particuli\u00e8res doivent \u00eatre prises par les responsables des Chatbots.<\/p>\n<p>Cookie n\u00e9cessaire \u00e0 la continuit\u00e9 technique du Chatbot<\/p>\n<p>Pour que l\u2019internaute puisse naviguer sur le site, tout en conservant la conversation avec le Chatbot, un cookie doit \u00eatre d\u00e9pos\u00e9. Deux cas de figure sont possibles :<\/p>\n<ul>\n<li>le cookie est d\u00e9pos\u00e9 avant l\u2019activation du Chatbot par l\u2019utilisateur : son consentement libre, sp\u00e9cifique, \u00e9clair\u00e9 et univoque doit \u00eatre r\u00e9colt\u00e9 au pr\u00e9alable ;<\/li>\n<li>le cookie est d\u00e9pos\u00e9 au moment de l\u2019activation du Chatbot par l\u2019utilisateur qui clique sur la fen\u00eatre : son consentement pr\u00e9alable n\u2019est pas requis.<\/li>\n<\/ul>\n<p>La conservation des donn\u00e9es<\/p>\n<p>La CNIL pr\u00e9cise que les donn\u00e9es peuvent et doivent \u00eatre conserv\u00e9es le temps n\u00e9cessaire \u00e0 la finalit\u00e9 du traitement. Si l\u2019internaute a pu obtenir une r\u00e9ponse \u00e0 sa question \u00e0 la fin du dialogue, les donn\u00e9es devront \u00eatre directement effac\u00e9es. Si sa question requiert un d\u00e9lai de traitement plus important, les donn\u00e9es pourront \u00eatre conserv\u00e9es jusqu\u2019\u00e0 la cl\u00f4ture de la demande.<\/p>\n<p>Prises de d\u00e9cisions de l\u2019internaute et collecte de donn\u00e9es sensibles<\/p>\n<p>Une d\u00e9cision importante qui entraine des cons\u00e9quences juridiques pour une personne ne peut \u00eatre r\u00e9colt\u00e9e par l\u2019interm\u00e9diaire d\u2019un Chatbot enti\u00e8rement automatis\u00e9e sauf si :<\/p>\n<ul>\n<li>la personne a donn\u00e9 son consentement explicite ;<\/li>\n<li>la d\u00e9cision est n\u00e9cessaire \u00e0 l\u2019ex\u00e9cution d\u2019un contrat entre l\u2019internaute et le responsable de la r\u00e9colte des donn\u00e9es ;<\/li>\n<li>la d\u00e9cision est autoris\u00e9e par le droit de l\u2019Union europ\u00e9enne ou le droit d\u2019un Etat membre.<\/li>\n<\/ul>\n<p>Enfin, le RGPD interdit la r\u00e9colte des donn\u00e9es dites \u00ab sensibles \u00bb (informations sur la sant\u00e9, les opinions politiques, la pr\u00e9tendue origine raciale ou ethnique, etc). Cette disposition s\u2019applique \u00e9galement au Chatbot.<\/p>\n<p>Toutefois, il existe deux exceptions \u00e0 cette r\u00e8gle si :<\/p>\n<ul>\n<li>la collecte est pr\u00e9visible et le traitement pertinent : le responsable du traitement devra veiller \u00e0 ce que les dispositions du RGPD concernant les donn\u00e9es sensibles soient scrupuleusement respect\u00e9es ;<\/li>\n<li>la collecte est impr\u00e9visible : il est n\u00e9cessaire de mettre en garde l\u2019utilisateur et de mettre en place un syst\u00e8me de purge r\u00e9gulier.<\/li>\n<\/ul>\n<p>Source : Communiqu\u00e9 de presse de la CNIL du 19 f\u00e9vrier 2021<\/p>\n<p><a href=\"https:\/\/www.weblex.fr\/weblex-actualite\/rgpd-et-chatbots-quand-les-robots-respectent-les-regles\" target=\"_blank\" rel=\"noopener\">RGPD et Chatbots : quand les robots respectent les r\u00e8gles<\/a> ! \u00a9 Copyright WebLex &#8211; 2021<\/p>\n<\/div>\n<p><img src='https:\/\/www.weblex.fr\/images\/flux_actus\/chatbot.jpg'><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pour assister les internautes, de nombreux sites web mettent en place des Chatbots pour r\u00e9pondre automatiquement aux questions fr\u00e9quemment pos\u00e9es. La commission nationale de l\u2019informatique et des libert\u00e9s (CNIL) pr\u00e9cise les r\u00e8gles \u00e0 respecter en mati\u00e8re de protection des donn\u00e9s\u2026<\/p>\n","protected":false},"author":0,"featured_media":3574,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,7],"tags":[],"class_list":["post-492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-juridique","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RGPD et Chatbots : quand les robots respectent les r\u00e8gles ! - Cabinet Magar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cabinet-magar.fr\/actualites\/rgpd-et-chatbots-quand-les-robots-respectent-les-regles\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RGPD et Chatbots : quand les robots respectent les r\u00e8gles ! - Cabinet Magar\" \/>\n<meta property=\"og:description\" content=\"Pour assister les internautes, de nombreux sites web mettent en place des Chatbots pour r\u00e9pondre automatiquement aux questions fr\u00e9quemment pos\u00e9es. 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