{"id":15127,"date":"2026-10-23T00:00:00","date_gmt":"2026-10-22T22:00:00","guid":{"rendered":"https:\/\/www.cabinet-magar.fr\/actualites\/demarchage-telephonique-nouvelles-precisions\/"},"modified":"2026-10-23T00:00:00","modified_gmt":"2026-10-22T22:00:00","slug":"demarchage-telephonique-nouvelles-precisions","status":"publish","type":"post","link":"https:\/\/www.cabinet-magar.fr\/de\/actualites\/demarchage-telephonique-nouvelles-precisions\/","title":{"rendered":"D\u00e9marchage t\u00e9l\u00e9phonique :  nouvelles pr\u00e9cisions"},"content":{"rendered":"<p>En ao\u00fbt 2026, a eu lieu la derni\u00e8re \u00e9tape d\u2019une transformation sur plusieurs ann\u00e9es des r\u00e8gles applicables au d\u00e9marchage t\u00e9l\u00e9phonique. Afin que les professionnels concern\u00e9s soit inform\u00e9s au mieux, le Gouvernement propose une foire aux questions permettant de faire le tour du dispositif\u2026<\/p>\n<h2>D\u00e9marchage t\u00e9l\u00e9phonique : le nouveau cadre expliqu\u00e9<\/h2>\n<p>En octobre 2022, un nouveau cadre a \u00e9t\u00e9 adopt\u00e9 concernant la pratique du d\u00e9marchage commercial par t\u00e9l\u00e9phone. Le 11 aout 2026, la derni\u00e8re \u00e9tape de la transformation du dispositif applicable est entr\u00e9e en vigueur.<\/p>\n<p>C\u2019est l\u2019occasion pour le minist\u00e8re de l\u2019\u00c9conomie, des Finances et de la Souverainet\u00e9 industrielle, \u00e9nerg\u00e9tique et num\u00e9rique de publier une foire aux questions (FAQ) permettant \u00e0 tous les professionnels concern\u00e9s de mieux comprendre les impacts de ces \u00e9volutions sur leurs activit\u00e9s et s\u2019assurer de la conformit\u00e9 de leurs pratiques.<\/p>\n<p>La FAQ rappelle que le dispositif s\u2019applique :<\/p>\n<ul>\n<li data-list-item-id=\"e5bd269feec8136915de8c00f1d857aae\">aux appels de prospection commerciale effectu\u00e9s par un professionnel aupr\u00e8s de consommateurs ayant pr\u00e9alablement consenti \u00e0 \u00eatre d\u00e9march\u00e9 par t\u00e9l\u00e9phone ;<\/li>\n<li data-list-item-id=\"efdbf8fff265072059785abbbc8822f77\">aux appels li\u00e9s \u00e0 l\u2019ex\u00e9cution d\u2019un contrat en cours d\u2019ex\u00e9cution si la sollicitation a un rapport avec l\u2019objet de ce contrat ;<\/li>\n<li data-list-item-id=\"e2ed48d98324af62001b281b71ca344f1\">aux appels concernant la fourniture de journaux, p\u00e9riodiques ou magazines.&nbsp;<\/li>\n<\/ul>\n<p>\u00c0 l\u2019inverse, ne sont pas soumis \u00e0 ce cadre les appels :<\/p>\n<ul>\n<li data-list-item-id=\"e6cdc58bba440d2f379bc12b607a4e005\">ne constituant pas des prospections commerciales et \u00e9manant d\u2019associations \u00e0 but non lucratif ;<\/li>\n<li data-list-item-id=\"ebc505c8267ce2712db0cafcc9e9f274b\">dans le cadre d\u2019un service public ;<\/li>\n<li data-list-item-id=\"e3226a79532f343ace75086d8bfe95524\">d\u2019instituts d\u2019\u00e9tudes ou de sondages ;<\/li>\n<li data-list-item-id=\"eb3034a16842e90bf8c8c7a27b86d37ae\">\u00e0 destination de professionnels.<\/li>\n<\/ul>\n<p>Les appels qui ne rentrent dans aucune des cat\u00e9gories cit\u00e9s ne sont simplement pas autoris\u00e9s.<\/p>\n<p>Pour les appels autoris\u00e9s, il est pr\u00e9vu que ceux-ci peuvent \u00eatre pass\u00e9s :<\/p>\n<ul>\n<li data-list-item-id=\"e4113b403030cb2a87aec66b8625b6db9\">du lundi au vendredi, sauf jours f\u00e9ri\u00e9s ;<\/li>\n<li data-list-item-id=\"e34d31dcfa6e3e3f330bb7a52effa160d\">de 10h \u00e0 13h et de 14h \u00e0 20h.<\/li>\n<\/ul>\n<p>Il est toutefois possible de d\u00e9roger \u00e0 cette r\u00e8gle lorsque l\u2019appel r\u00e9sulte d\u2019une prise de rendez-vous d\u00e9termin\u00e9e avec le consommateur.<\/p>\n<p>Il est rappel\u00e9 qu\u2019une m\u00eame personne ne peut pas faire l\u2019objet d\u2019un appel de d\u00e9marchage plus de 4 fois sur une p\u00e9riode de 30 jours calendaires glissants.<\/p>\n<p>Il est \u00e9galement rappel\u00e9 que les consommateurs sont libres de retirer \u00e0 tout moment leur consentement \u00e0 \u00eatre d\u00e9march\u00e9s. Le professionnel devra donc, le cas \u00e9ch\u00e9ant, mettre fin \u00e0 l\u2019appel et\/ou s\u2019abstenir de toute nouvelle prise de contact t\u00e9l\u00e9phonique.<\/p>\n<p>Les sanctions encourues en cas de manquement \u00e0 ce cadre sont des amendes pouvant atteindre :<\/p>\n<ul>\n<li data-list-item-id=\"e526d5dc6e3b4e9b189cc0766fc058f0a\">75 000 \u20ac pour une personne physique ;<\/li>\n<li data-list-item-id=\"e0b6738a12a2bba48b8c3f8f396c432a2\">375 000 \u20ac pour une personne morale.<\/li>\n<\/ul>\n<p>Les \u00e9l\u00e9ments abord\u00e9s dans cette FAQ peuvent \u00eatre consult\u00e9 <a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\/les-fiches-pratiques\/encadrement-des-jours-horaires-et-frequence-du-demarchage-telephonique-la-faq-pour-les-professionnels\" target=\"_blank\">ici<\/a>.<\/p>\n<div>Sources :  <\/p>\n<ul>\n<li data-list-item-id=\"e58c485052e2e3a86d906d72804180c02\"><a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\/les-fiches-pratiques\/encadrement-des-jours-horaires-et-frequence-du-demarchage-telephonique-la-faq-pour-les-professionnels\" target=\"_blank\">Actualit\u00e9 du minist\u00e8re de l\u2019\u00c9conomie, des Finances et de la Souverainet\u00e9 industrielle, \u00e9nerg\u00e9tique et num\u00e9rique, du 17 septembre 2026 : \u00ab Encadrement des jours, horaires et fr\u00e9quences du d\u00e9marchage : la FAQ pour les professionnels \u00bb<\/a><\/li>\n<\/ul>\n<\/div>\n<p><a href=\"https:\/\/www.weblex.fr\/weblex-actualite\/demarchage-telephonique-nouvelles-precisions\" target=\"_blank\">D\u00e9marchage t\u00e9l\u00e9phonique :  nouvelles pr\u00e9cisions<\/a> &#8211; \u00a9 Copyright WebLex<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.weblex.fr\/sites\/default\/files\/actualites\/images\/shutterstock_FAQdemarchage.jpg\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En ao\u00fbt 2026, a eu lieu la derni\u00e8re \u00e9tape d\u2019une transformation sur plusieurs ann\u00e9es des r\u00e8gles applicables au d\u00e9marchage t\u00e9l\u00e9phonique. Afin que les professionnels concern\u00e9s soit inform\u00e9s au mieux, le Gouvernement propose une foire aux questions permettant de faire le tour du dispositif\u2026<\/p>\n","protected":false},"author":0,"featured_media":15128,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,7],"tags":[],"class_list":["post-15127","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-juridique","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>D\u00e9marchage t\u00e9l\u00e9phonique : nouvelles pr\u00e9cisions - Cabinet Magar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cabinet-magar.fr\/actualites\/demarchage-telephonique-nouvelles-precisions\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9marchage t\u00e9l\u00e9phonique : nouvelles pr\u00e9cisions - Cabinet Magar\" \/>\n<meta property=\"og:description\" content=\"En ao\u00fbt 2026, a eu lieu la derni\u00e8re \u00e9tape d\u2019une transformation sur plusieurs ann\u00e9es des r\u00e8gles applicables au d\u00e9marchage t\u00e9l\u00e9phonique. 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