{"id":10961,"date":"2024-10-21T00:00:00","date_gmt":"2024-10-20T22:00:00","guid":{"rendered":"https:\/\/www.cabinet-magar.fr\/actualites\/organiser-un-voyage-un-devoir-de-conseil-a-ne-pas-negliger\/"},"modified":"2024-10-21T00:00:00","modified_gmt":"2024-10-20T22:00:00","slug":"organiser-un-voyage-un-devoir-de-conseil-a-ne-pas-negliger","status":"publish","type":"post","link":"https:\/\/www.cabinet-magar.fr\/de\/actualites\/organiser-un-voyage-un-devoir-de-conseil-a-ne-pas-negliger\/","title":{"rendered":"Organiser un voyage : un devoir de conseil \u00e0 ne pas n\u00e9gliger !"},"content":{"rendered":"<p>Un couple d\u00e9cide de s\u2019offrir un voyage pour Hawa\u00ef, mais se voit refuser l\u2019entr\u00e9e aux \u00c9tats-Unis, faute de remplir les conditions pour entrer dans ce pays. Une situation qui r\u00e9sulte d\u2019un d\u00e9faut de conseil, reproche le couple \u00e0 l\u2019agence de voyage \u00e0 laquelle il a fait appel. Mais est-elle ici responsable ?<\/p>\n<h2>Agence de voyage : gare aux informations d\u00e9terminantes !<\/h2>\n<p>Une agence de voyage organise un p\u00e9riple \u00e0 Hawa\u00ef pour un couple. Ce dernier signe et paye le jour m\u00eame pour un d\u00e9part pr\u00e9vu 2 semaines plus tard.<\/p>\n<p>Pour pouvoir entrer aux \u00c9tats-Unis, une demande d\u2019autorisation de voyage (Esta) est d\u00e9pos\u00e9e\u2026 puis refus\u00e9e par les autorit\u00e9s ! En effet, parce qu\u2019il a voyag\u00e9 par le pass\u00e9 dans un pays pour lequel les \u00c9tats-Unis interdisent la d\u00e9livrance d\u2019un simple Esta, le couple doit demander un visa.<\/p>\n<p>Or, une telle demande ne peut pas aboutir dans un d\u00e9lai aussi court que 2 semaines, ce qui contraint le couple \u00e0 renoncer \u00e0 son projet et \u00e0 r\u00e9clamer une indemnisation aupr\u00e8s de l\u2019agence de voyage.<\/p>\n<p>\u00ab Non ! \u00bb, refuse l\u2019agence qui rappelle que, non seulement l\u2019obtention d\u2019un visa n\u2019est pas incluse dans sa prestation, mais les termes du contrat sont clairs :<\/p>\n<ul>\n<li>les clients doivent v\u00e9rifier que les documents administratifs et sanitaires exig\u00e9es en vue de leur voyage sont bien en ordre ;<\/li>\n<li>l\u2019agence n\u2019est pas responsable si les clients ne respectent pas les r\u00e8gles du pays de destination, ni s\u2019ils n\u2019embarquent pas sur leur vol faute de pr\u00e9senter les documents exig\u00e9s.<\/li>\n<\/ul>\n<p>Arguments que conteste le couple, qui estime que l\u2019agence de voyage \u00e9tait tenue d\u2019un devoir de conseil lui imposant non seulement de l\u2019informer des conditions de franchissement des fronti\u00e8res, des obstacles juridiques pour l&#8217;obtention d&#8217;une autorisation d&#8217;entr\u00e9e aux \u00c9tats-Unis et surtout de sa situation sp\u00e9cifique.<\/p>\n<p>\u00ab Vrai ! \u00bb, tranche le juge en faveur du couple en rappelant la r\u00e8gle applicable \u00e0 tous les contrats : lorsqu\u2019un cocontractant d\u00e9tient une information dont l&#8217;importance est d\u00e9terminante pour le consentement de l&#8217;autre, il doit l&#8217;en informer d\u00e8s lors que, l\u00e9gitimement, l\u2019autre partie l\u2019ignore ou fait confiance \u00e0 son cocontractant.<\/p>\n<p>L\u2019agence ayant con\u00e7u sp\u00e9cialement un voyage pour le couple, elle se devait de v\u00e9rifier les passeports et de les pr\u00e9venir de la n\u00e9cessit\u00e9 de demander un visa, et donc du d\u00e9lai n\u00e9cessaire pour l\u2019obtention de ce document.<\/p>\n<p>Parce qu\u2019elle n\u2019a pas alert\u00e9 le couple sur les contraintes de d\u00e9lais, l\u2019agence ne lui a pas communiqu\u00e9 une information d\u00e9terminante pour son consentement.<\/p>\n<p>Elle a donc commis une faute qui doit \u00eatre r\u00e9par\u00e9e.<\/p>\n<div>Sources :  <\/p>\n<ul>\n<li><a href=\"https:\/\/www.legifrance.gouv.fr\/juri\/id\/JURITEXT000050290636?init=true&amp;page=1&amp;query=23-10.560&amp;searchField=ALL&amp;tab_selection=all\" rel=\"noopener\" target=\"_blank\">Arr\u00eat de la Cour de cassation, 1re chambre civile, du 25 septembre 2024, no 23-10560<\/a><\/li>\n<\/ul>\n<\/div>\n<p><a href=\"https:\/\/www.weblex.fr\/weblex-actualite\/organiser-un-voyage-un-devoir-de-conseil-a-ne-pas-negliger\" target=\"_blank\" rel=\"noopener\">Organiser un voyage : un devoir de conseil \u00e0 ne pas n\u00e9gliger !<\/a> &#8211; \u00a9 Copyright WebLex<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.weblex.fr\/sites\/default\/files\/actualites\/images\/Shutterstock_voyageenavionvisa.jpg\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un couple d\u00e9cide de s\u2019offrir un voyage pour Hawa\u00ef, mais se voit refuser l\u2019entr\u00e9e aux \u00c9tats-Unis, faute de remplir les conditions pour entrer dans ce pays. Une situation qui r\u00e9sulte d\u2019un d\u00e9faut de conseil, reproche le couple \u00e0 l\u2019agence de voyage \u00e0 laquelle il a fait appel. Mais est-elle ici responsable ?<\/p>\n","protected":false},"author":0,"featured_media":10962,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,7],"tags":[],"class_list":["post-10961","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-juridique","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Organiser un voyage : un devoir de conseil \u00e0 ne pas n\u00e9gliger ! - Cabinet Magar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cabinet-magar.fr\/actualites\/organiser-un-voyage-un-devoir-de-conseil-a-ne-pas-negliger\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Organiser un voyage : un devoir de conseil \u00e0 ne pas n\u00e9gliger ! - Cabinet Magar\" \/>\n<meta property=\"og:description\" content=\"Un couple d\u00e9cide de s\u2019offrir un voyage pour Hawa\u00ef, mais se voit refuser l\u2019entr\u00e9e aux \u00c9tats-Unis, faute de remplir les conditions pour entrer dans ce pays. Une situation qui r\u00e9sulte d\u2019un d\u00e9faut de conseil, reproche le couple \u00e0 l\u2019agence de voyage \u00e0 laquelle il a fait appel. 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